I received the wrong item, what can I do?
Mistakes happen! Please excuse us if that happens.
Please contact us immediately at firstname.lastname@example.org with the following information:
- the item missing
- your order reference number
If you live in Canada: we will issue a Return label for you to use to avoid paying any shipping fees to return the wrong item. We will then send you the correct one.
If you live outside of Canada: we will inform you on the exchange process to be followed and find a way to compensate for the shipping fees related to the exchange of the wrong item.