I want to return/exchange an item but I live outside of Canada
- If you received your item more than 15 days ago or you bought the item(s) on sale, we can’t offer you a refund or exchange. Only regular prices qualify.
1) Download the Rise return form by clicking here. Complete it and add it to the package you want to exchange/return.
2) Mail your parcel to: 18005 F500 Rue Lapointe,Mirabel, J7J 0G2, Quebec, Canada
Please send it back in their original packaging, with the tags, if any. The package custom declaration must be marked as a “return of goods” or as a gift when sent back to Rise. Otherwise, you will be charged for custom fees when returning the package.
Note: You will be responsible for paying all shipping costs and brokerage related to the exchange of your product. Shipping costs are non-refundable. Use the cheapest shipping method with your local postal service like USPS, La Poste, etc (Not private carriers like Fedex, UPS & DHL, etc) and mark it as a Exchange or return of goods so we don’t have to charge you any additional custom fees.
Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.