Received Wrong Item

I am in Canada

Contact our Support Team support@rise.ca so we can provide you with a return label and an exchange form. This will avoid paying any fees for this issue we are facing.   

I am outside of Canada

You can proceed to the exchange process explained below on our Exchange section.

We will add brand new Lifting straps to cover the shipping charges you will encounter when returning the products (please leave a note on the exchange form) since we cannot provide you with a return label as you are located outside of Canada. 

If the lifting straps is not an option you wish to have please let us know.